If your item is in unused, sealed and unopened condition, you can send it back for a full refund or exchange it for another item/size within 30 days of receiving it. Please fill out the online RMA form on this page and follow the instructions. Please note that Pure Nature Holistic Skin & Health Care is not responsible for shipping costs for returns, exchanges and/or edited orders.
We do NOT accept refunds on these items:
– All unsealed and/or open items
– Make Up
– Shipping fees (unless the mistake is on our end)
If you are unhappy with an item you received, please email us immediately.
• For sanitary health concerns, we only accept the return for refund of products that are sealed / unopened in their original packaging. If you are unhappy with your purchase we will gladly exchange your order within 30 days of receipt.
• Customers must obtain an RMA # and return their item(s) within 30 days of receipt of their order, unless otherwise noted on the product’s detail page. Return shipments received without an RMA will not qualify for a credit.
• Returned products are subject to inspection by Pure Nature Holistic Skin Care. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered or damaged. Multiple RMA requests for the same products are subject to review by Pure Nature Center Holistic Skin Care. We reserve the right to deny multiple refunds on products purchased and returned more than once.
• Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
• We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
• Customers pay for return shipment charges.
We cannot issue a return authorization on products after 30 days.
Returns will be processed and approved credits issued within five business days of receipt.
Before shipping your return we recommend that you review our entire return policy.
1. Obtain your Return Merchandise Authorization number (RMA#). For your convenience, you may complete the web-form on this page. You may also e-mail us at firstname.lastname@example.org
2. Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging.
3. Include a copy of your packing slip and RMA# with your return shipment.
4. Mail your return to:
Pure Nature Holistic Skin & Healthcare
3077 East Commercial Blvd, 2nd Floor
Fort Lauderdale FL 33308
Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance. In the event that Pure Nature Holistic Skin Care has provided return shipping, the shipping cost will be deducted from the refund amount.
Final refund values will be adjusted for cost of shipping provided by Pure Nature.